Leesburg, VA
Full-time


Desktop Support Technician

Loudoun Medical Group (LMG), one of the largest and most diverse physician-owned, multi-specialty group practices in Virginia, seeks a Desktop Support Technician to work in the Alexandria and Loudoun County area. Successful candidate will be responsible for installing, upgrading, configuring, and troubleshooting software/hardware on PCs used to support electronic medical record and practice management applications. In addition, the Desktop Support Technician will receive calls and email requests from end-users experiencing problems with hardware, software, and other computer-related technologies.

Duties and Responsibilities:

  • Install, upgrade, configure, and troubleshoot software/hardware on desktops, Tablet PCs, smartphones, and other devises used to support medical office operations.
  • Provide remote and on-site technical end-user support for all applications and devices used in medical offices.
  • Receive and track PC hardware/software related calls from end-users, triaging calls and resolving issues.
  • Assist in inventory management as directed.
  • Perform other duties as assigned..

Position Qualifications and Skills:

  • Minimum of 2 years Desktop/Helpdesk Support experience.
  • Experience with Microsoft Windows client/server administration, including operating system installation, updates.
  • Experience with MS applications and operating systems, including MS Exchange, Office 365, Active Directory, Citrix highly desired.
  • Experience with Cisco Unified Communications, switches, routers.
  • Very strong, proven customer service skills, especially the ability to build personal relationships with non-technical customers.
  • Excellent communication, decision-making and organizational skills.
  • Ability to work well under pressure in a fast paced, team environment.

Education:

BA/BS in Information Technologies or equivalent experience

Loudoun Medical Group provides competitive compensation and benefits. This is a great opportunity to work for a thriving healthcare organization that employs over 250 medical providers that serve over 160,000 patients throughout 23 medical and surgical specialties in 120 clinical locations from Berryville to Alexandria.

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